DELIVERY / RETURNS

DELIVERY TIMES AND CHARGES

Free Worldwide Shipping on all orders over €110 with


FMEINTERNATIONAL
Destination Shipping Cost* Total Delivery Time
United States, Canada €20 7-14 working days
United Kingdom, France €20 7-10 working days
Lithuania, Latvia €20 7-10 working days
Germany €20 7-10 working days
Sweden, Switzerland, Finland, Poland €20 7-14 working days
Other destinations €20 7-14 working days

All orders are currently being shipped from our warehouse in Ukraine. We endeavour to ship your package within 4 working days of receiving your order. The time of delivery is the time in transit. So the days are measured from the time the order is dispatched. You will be emailed your tracking number when your order is dispatched.

Any custom fees and VAT are the responsibility of the customer.

*Note: shipping cost is calculated per one heavy product which includes one outerwear or footwear product. All of the small packages are going under lower shipping tariffs.

ORDER TERMS AND CONDITIONS

Standard Delivery

Your package will be sent within 72hrs, through National Mail company, from Monday to Friday, between 8.00 am and 7.00 pm. If you receive a delivery notice, please pick your order up at the indicated post office. Please note that you will be ask to present your ID.


Where can I receive my order?

It can be sent to an address selected by you (home, work, etc. - never a PO Box).


NOTE

In case if the customer does not takes the parcel from post office and eventually the parcel returns to us automatically, we will reduce the shipping cost from our warehouse to our customer (€20) and from our customer local post to our warehouse (£15) from the original order value.

RETURN POLICY

What do I have to do in order to return my items?

Please contact us via email info@followmyeyes.co.uk to start the return process.

Do I have to pay anything to return my items?

All refunds will be credited in the full amount excluding shipping charge of €20 using customer's original payment method. This regulation applies to all items including the ones purchased with free shipping. Returns shipping fee at FollowMyEyes.co.uk are paid by the customer.


Where can I find my receipt/tracking number?

You will find it attached to the notification e-mails you receive when your order has been sent. You can track your delivery any time with your tracking number that is attached to your order confirmation email.

How long do I have to return an item?

All products must be returned within 5 days from the date of receiving the order.

How will I receive my refund?

Once the return has been approved, you will receive your refund via the same means used to make your purchase.

When will I receive my refund?

Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days. Remember that payments to your credit card always depend on your bank/building society.

What should I do if the refund amount is incorrect?

Contact our customer service via info@followmyeyes.co.uk, and we will solve the problem as quickly as possible.

Can I exchange my products?

If you wish to exchange an item, you have to return the item and make a new purchase online.